Refund policy
HIJOLE, I WAS SENT THE WRONG ITEMS, NOW WHAT?
Sometimes we may make a mistake 🥲 If you receive your package and something is wrong with your order, email us at hola@vamarea.com right away so that we can make things right.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.
While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.
We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping if they are unused and undamaged and in their original packaging. To begin the refund/return process, email us at hola@vamarea.com to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hola@vamarea.com.
